Bring back the ability to create conditional merges within NXT for acknowledgement letters!
PLEASE let us create bulk acknowledgement conditional acknowledgement letters within NXT without having to do a conditional mail merge outside of the system (much like the old days of RE7 mail)
There are external apps that have this functionality, but it is something that is an essential part of every fundraising organisation's activity (even more so for those who have not yet embraced email acknowledgements). If Blackbaud wants NXT to be a comprehensive solution, organisations should NOT have to pay additional money for bolt-ons, and it should be an integral part of NXT.
-
Suzie Capps
- Aug 28 2025
Related ideas
We need an efficient way to produce our acknowledgements. Removing this function has hindered our process, and I have yet to see a credit for the lack of functionality.
when this functionality was lost to merge acknowledgement letters within RE and have them automatically saved in the gifts, this added to the workload of staff, but was not seen as a credit to the contract.
The majority of charitable donors are over 65 years old (ours are over 80 years old). They respond to mail campaigns and expect mailed receipts. Mailing should be an integral part of the database. If it must be kept separate from RENXT then we should not be expected to pay extra to use the RedArc APP or any other APP. Extra payments should only be for unusual non-standard funtionality.
Yes, acknowledgement of donors is a critical piece of fundraising. It should be a function native to Blackbaud.
I don't understand how this key part of donor communication and advancement work can be missing from the RE software.
It's one of the strikes when we start looking for other CRMs.
It boggles the mind that Blackbaud has made something so difficult for their nonprofit customers.
What do we do? We solicit donations and thank people / organizations when they make them.
This is SO critical to the work we do, and has never been easily configured in Raiser's Edge. Making it easy to enter these donations and thank people are priorities.
Yes, as this is a standard fundraising-related task, it should be a standard function of a fundraising software and not require third-party plugins or extracting data to work with outside the system. My goal is to keep donor/gift data contained and secure within the system if at all possible, so pulling it out to do merge letters is counterintuitive and contrary to that goal.