Update donor fee coverage option once recurring gift schedule has started

It would be great to update the donor fee coverage option once recurring gift schedule has already been set up. We just migrated all of our recurring donors from a different platform into RE NXT, and we can't 'turn on' fee coverage for any of them. We have to manually 'terminate' their plan and have them fill out an entirely new plan for each donor. It should be a feature where you can simply change donor fee coverage, no matter when a donor wants to turn it on or off.

  • Stephanie A
  • Feb 28 2025
  • Reviewed: Voting Open
Gifts
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  • Curtis Cecil commented
    16 Feb 18:46

    I would also add that it would be beneficial to be able to adjust the recurring gift amount without having to drop the transaction fee. We had a donor that wanted to increase their monthly gift and was willing to continue to cover the transaction fee, but the current setup wouldn't allow for it. So we had to discontinue the transaction fee altogether.

    Also, adding functionality to the Portal to allow donors to adjust their recurring gift amount if they initially set it up to cover transaction fees. It currently states that the donor is unable to adjust their gift amount because of transaction fees and that they have to contact us to adjust it for them...which circles-back to the above where we would have to drop the transaction fees altogether to adjust the gift amount.

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