We should be able to delete gifts in NXT
Any gift entered in NXT cannot be deleted, either in NXT or the database view. This is ridiculous. One can edit a gift, but for some reason, deleting outright - even if you have supervisor rights - is not possible? Once in a while mistakes happen, and having the workaround of just zeroing out a gift is frankly not acceptable to our organization.
Here is the KB article that mentions this. Apparently this is intentional, which boggles my mind.
https://kb.blackbaud.com/articles/Article/193239
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Maureen Reyes
- Feb 13 2021
- Reviewed: Voting Open
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Related ideas
This is such a huge challenge. Please let the Supervisory level users the ability to delete an NXT gift. I am most unhappy that a gift record can not be deleted and remains featured in a record where it should not be ... even if it is adjusted to zero.
This is a significant issue as donor lifecycle analysis does not ignore zero value gifts.
Totally agree. Not being able to delete a gift just doesn't make sense. For this reason and others, I'm not impressessed with NXT.
Please explain what purpose this serves.
Truly perplexed that this seemingly simple fix has still not been implemented after over three years. Adjusting gift amounts to $0 is a completely messy and imperfect solution, and the fact that it is the recommended course of action directly from Blackbaud should be embarrassing for the company.
Was totally unaware you can't delete please fix now
trying out new NXT event forms and now stuck with gifts we can't delete - this should be fixed (they are registration fees not gifts)
Utterly baffling. This is basic, MVP functionality that is still not present 8 years after launch.
My gosh, ran into this today. Was totally unaware you can't delete. Back to RE7 we go.
Absolutely ridiculous. Stops us using NXT for gifts. Change this setting Blackbaud.
wow just noticed it! That's BS Blackbaud fix this. While you're at it fix your glitchy consolidated e-receipting process in RE.
Agree. It does not make sense that we can not delete the gift in NXT. We are reenforcing the staffs to use Database view when adding the gift, but that should not the standard practice as most of the fundraising team member use NXT on daily basis.
In my case it is a ton of test gifts when attempting to create an automated gift system through the SKY API. Now there is a bunch of trash I can't clean up.
I completely agree. If a gift can be deleted completely in database view, why can it not be deleted in NXT? This makes zero sense. We should be able to delete gifts in NXT completely. Having a bunch of $0.00 gifts on a record doesn't make sense.
Yes, we absolutely need to be able to delete gifts, especially if they have been allocated to a wrong constituent. Having $0 records is completely pointless and messy
just found out about this via support. just came here to say "what in the sam hill decision was this?!" I do not need a bunch of $0 gifts from people whose monthly donation credit card was declined. I need to reject the gift or be able to delete it.
This is a huge issue and should be correctly immediately.
I agree. Please add an option to delete these gifts.
I found I was able to isolate the NXT gifts in a query, then use the global delete in DB view to delete them.
Please add an option to delete gifts. I hate having $0 gifts because someone made a mistake. It's not efficient nor accurate to have them on the records. Thank you.