We should be able to delete gifts in NXT

Any gift entered in NXT cannot be deleted, either in NXT or the database view. This is ridiculous. One can edit a gift, but for some reason, deleting outright - even if you have supervisor rights - is not possible? Once in a while mistakes happen, and having the workaround of just zeroing out a gift is frankly not acceptable to our organization.
Here is the KB article that mentions this. Apparently this is intentional, which boggles my mind.
https://kb.blackbaud.com/articles/Article/193239

  • Maureen Reyes
  • Feb 13 2021
  • Reviewed: Voting Open
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    • Guest commented
      23 Jan 18:45

      The school I work for absolutely needs to be able to delete test transactions. Adjusting gifts to $0 dollars will not work soon with our biggest event coming up we need more control over gift transactions.

    • Shae Singh commented
      21 Jan 15:01

      Due to human error the ability to delete a gift in RE NXT is necessary. Please allow the option to delete a gift. Work arounds for deleting a gift presented during BB University training do not work.

    • Justin Quinn commented
      13 Jan 22:51

      This is a basic function that needs to be added asap. At a minimum we should be able to delete with supervisor rights. As others have said, adjusting gifts to $0 is not a great solution and other workarounds have stopped working.

    • Sunshine Reinken Watson commented
      08 Jan 16:27

      None of the previous workarounds are working for this issue. Please fix this. This shouldn't have to be an idea for improvement, as it is a functional issue.

    • Sydney Krauze commented
      December 30, 2024 15:17

      I am having the same issue. Huge flaw to the system.

    • Louise Rodgers commented
      December 17, 2024 20:22

      Until recently I could zero out gifts to be deleted, run a query for $0 gifts then globally delete those gifts. This has only just stopped working (maybe start of Nov 24). Help!! Human error happens! Please reinstate the gift delete for Supervisors.


    • Michelle Berlin commented
      December 13, 2024 18:28

      I cannot be the only user that has mistakenly added a donation twice. I should be able to delete the mistake without having to call for help and without having to amend the donation to $0.00 because it can't be deleted.

    • Emma Bindloss commented
      December 10, 2024 09:40

      I cannot understand why we are unable to delete gifts. We are trying to transition to RE NXT away from database view, because Blackbaud are encouraging us to do this, and yet this is a significant problem. Blackbaud, if you're listening, please fix this now!

    • Niki Wilson commented
      November 28, 2024 17:33

      This does seem like a no-brainer that should be fixed. I don't understand why this would be set up like this intentionally.

    • Guest commented
      November 21, 2024 20:05

      This thread is from February 2021 and the date is now November 21, 2024! I believe it is time to make the change/update so that users are able to delete gifts in RE NXT. This is a problem that causes a messy database. We are humans and need to be able to correct our errors.

    • Jason Weaver commented
      November 19, 2024 21:50

      This is beyond ridiculous! Restore this functionality immediately.

    • Lizzie Shelley commented
      November 19, 2024 14:18

      Ridiculous decision by Blackbaud. We used to be able to move £0 gifts to a new constituent record and then delete the whole record as a work around, but its no longer allowing us to do that. Never experienced this on previous databases before. Please just allow Supervisors to delete gifts.

    • Heather Mixon commented
      November 18, 2024 14:09

      This is super frustrating, and I completely agree with others that adjusting gifts to zero is in no way a solution. I have worked in many other donor databases and have never encountered such a limitation before.

    • Yvonne Tolomeo commented
      October 30, 2024 17:35

      This is such a huge challenge. Please let the Supervisory level users the ability to delete an NXT gift. I am most unhappy that a gift record can not be deleted and remains featured in a record where it should not be ... even if it is adjusted to zero.


    • Michael B commented
      October 15, 2024 21:34

      This is a significant issue as donor lifecycle analysis does not ignore zero value gifts.

    • Guest commented
      September 16, 2024 17:58

      Totally agree. Not being able to delete a gift just doesn't make sense. For this reason and others, I'm not impressessed with NXT.

    • Haven Burns commented
      August 13, 2024 14:52

      Please explain what purpose this serves.

    • Kevin Schaeffer commented
      July 15, 2024 02:04

      Truly perplexed that this seemingly simple fix has still not been implemented after over three years. Adjusting gift amounts to $0 is a completely messy and imperfect solution, and the fact that it is the recommended course of action directly from Blackbaud should be embarrassing for the company.

    • Guest commented
      July 09, 2024 14:16

      Was totally unaware you can't delete please fix now

    • Katharine Sampson commented
      July 02, 2024 14:55

      trying out new NXT event forms and now stuck with gifts we can't delete - this should be fixed (they are registration fees not gifts)


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