It would be great to see Blackbaud prioritize real systematic issues like this. The data is there, we can see it on the individual record - please allow us access to our own data. This is much more important than AI.

It is so tremendously difficult to determine if an email is soft vs hard bounced in the current set up, where you need to create a constituent list of bounces and then systematically/one-by-one go through and put eyes on the Email History tile to view the email sent to see the specifics. It is a best practice to update hard bounce emails as Inactive, the way the system currently stands - the time and effort that goes in to do this (depending on org/list size) can outweigh the benefit. Pretty please give us the ability to easily get the detail we are looking for so we can maintain clean data.

If I can't pull the info to update records, it's essentially useless!