There needs to be a full history. Many organizations are doubling up by adding appeals or actions, but that shouldn't be necessary.

what was the reasoning about making this restriction? and then why 13 months? why not 3 or 5 years at least (although I can see other organizations having different needs)? this just makes no sense. The amount of data is so miniscule, isn't it? unless you really want us to pay for something else or a partner tool to be able to access this longer? help us understand.

The fact that we even have to ask for this is absurd. Email history should literally NEVER go away, otherwise why would we use RENXT email? Honestly this is so upsetting.

Naming this tile "Email history" is a misnomer: Gives a false idea of what the tile is actually providing. While Blackbaud could, of course, rename the tile to be more accurate, that is not really an acceptable solution.

For the system to be effective, complete email history needs to be available on a constituent record.

This is so important to have. Email history should NEVER go away. We just did a cleanup/update of our unsubscribes/consents to match our process prior to moving to Constant Contact. We know some were missed because of the lack necessary information in RENXT email in the first place. An unsubscribe is not an unsubscribe from all for us. We make it an unusbscribe for the appropriate category. But because the history only goes back the 13 months, we have missed a lot of people because the email history (both on the person's record and in the "all emails sent" communications history in getting them updated for the correct consent category. In addtion we have missed getting some of the bounced emails correctly marked on a person's record because of this missed history.
We have also been tracking how much we are contacting our different constituents. We need this history as well for that purpose. Losing this email history is throwing off our results for this analysis as well. Please bring back email history! And while you are at, please let us query on email history, unsubscribes, bounce history (soft and hard) with the exact reason each time.

Echoing what Jaclyn Whitelock said: "The fact that we can't query on emails, and can't get bounce reports ... makes our jobs very difficult."

I didn't know this disappeared after 13 months - what???? We need to see all the email history

I cannot believe this feature was removed. It means that I can't see a constituents true email history; I can't see bounces older than these 13 months- which ends up with me asking questions when I go "why was this constituent on a list, has no consent records on their record, but somehow still isn't getting emails?"

The fact that we can't query on emails, and can't get bounce reports, and now we can't even SEE the full email history if we do go in manually to investigate makes our jobs very difficult.

It would also be helpful to see all emails connected to the constituent, not just the emails associated with the current primary email. When someone updates their email, the entire history disappears.

Yes, please. The data is used beyond 13 months. For instance, (1) preserving the hard bounce notice in case nobody was monitoring those at the time, so we have some context for why there is no email history for somebody who appears to have a valid email-- this is particularly important if there are multiple email addresses on a record since the bounce comment includes the email address that it happened on; (2) preserving history of a series of soft bounces that help give context to when and why a constituent may have been marked inactive even if there are no other audit trails available, (3) a constituent who engaged with every email before a certain time period but suddenly dropped off may help indicate whether we should search for an obituary, investigate if they left there company (but the company never retires email addresses), or otherwise try to re-engage another way. (4) I was also able to discover, for several email addresses, where the same email address was duplicated across several constituents (due to event guest registrations from 4 years ago) and I ONLY discovered that by being perplexed about unexplained gaps in 2-3 years worth of email history on a record. Cutting us down to only 13-15 months of history is severely limiting data hygiene projects that are only effective if we have the full picture.

13 months does not tell the whole story, particularly when you we aren't able to gather and process bounces easily. We need the full history of emails available.