Online Giving: Declined Payments Should Not Create a Batch

RENXT Web View Batches, declined recurring payments are currently generating gift batches—even though no actual gift has been made.


Declined payments should not trigger the creation of a gift batch. Instead, a separate notification or alert process should be used to inform of the declined transaction without treating it as a successful gift.

  • Heather Pecharo
  • May 22 2025
  • Reviewed: Voting Open
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