As our team becomes increasingly remote and user needs grow more complex, it is essential that Admins in Raiser's Edge have the ability to impersonate users. This functionality would greatly enhance our ability to support both frontline fundraisers and administrative staff by allowing us to:

1. Customize Settings and Homepages More Effectively
   Admins could directly configure dashboards, views, and homepage components tailored to each role, improving usability and reducing setup time for end users.

2. Improve Role Assignment Accuracy
   By impersonating users, Admins can verify exactly what a user sees, ensuring that role-based access and permissions are appropriate and functioning as intended.

3. Support Remote Staff More Efficiently
   With many staff working remotely, in-person troubleshooting is no longer feasible. Impersonation would allow Admins to quickly identify and resolve issues without needing screen-sharing sessions or multiple back-and-forth communications.

4. Reduce Errors and Training Needs
   By setting up users correctly the first time, we reduce the likelihood of configuration errors and minimize the need for training or technical support related to navigation or feature access.

This capability would significantly improve our administrative efficiency, user experience, and overall system integrity.