When we process aggregate gifts from platforms like Benevity, we enter the total amount as a hard credit to Benevity and apply splits with soft credits to individual donors.
In NXT:
The "Most Recent Gift" view displays the correct individual split amount.
But in "Gifts for [Constituent]" and in exports, it shows the full Benevity gift amount, not the donor’s split.
The Soft Credit column is not a solution. It brings in text and numbers for all soft credits in the batch, including gifts not associated with the donor.
Impact:
Donor profiles show inflated gift amounts
Exported reports are inaccurate for stewardship and tracking
Manual workarounds are required
Risk of donor confusion in acknowledgments
Request:
Update the "Gifts for [Constituent]" view and exports to show the correct individual split amount for aggregate gifts.