We were training someone new and she accidentally forgot to post the campaign or appeal on a batch. Unfortunately this batch had 267 transactions and it has already been posted to the GL. Since FE is new to us, we didn't realize that we couldn't just go in and "add or change" the campaign or appeal. We tried to do an adjustment, but the adjustment screen did not offer the ability to change the campaign or the appeal, it just offers the option to change amount and fund. We now have to go back and reverse individually ALL of the 267 transactions and do a new entry post. Right now this is all manual and will take up a lot of our time. Having the additions of Campaign and Appeal would be very beneficial to the Adjustment screen or provide another way to make these types of adjustments without having to reverse each transaction OR without having to go into "every transaction" within a batch. Mistakes happen. Especially when training. Thank you.
We have the appeal posting over from RE to FE. If that was posted incorrectly - we need the option to be able to change the appeal and have the reversal and new entry post. Right now this is all manual. An adjustment would be ideal.
We were training someone new and she accidentally forgot to post the campaign or appeal on a batch. Unfortunately this batch had 267 transactions and it has already been posted to the GL. Since FE is new to us, we didn't realize that we couldn't just go in and "add or change" the campaign or appeal. We tried to do an adjustment, but the adjustment screen did not offer the ability to change the campaign or the appeal, it just offers the option to change amount and fund. We now have to go back and reverse individually ALL of the 267 transactions and do a new entry post. Right now this is all manual and will take up a lot of our time. Having the additions of Campaign and Appeal would be very beneficial to the Adjustment screen or provide another way to make these types of adjustments without having to reverse each transaction OR without having to go into "every transaction" within a batch. Mistakes happen. Especially when training. Thank you.
We have the appeal posting over from RE to FE. If that was posted incorrectly - we need the option to be able to change the appeal and have the reversal and new entry post. Right now this is all manual. An adjustment would be ideal.