This is very confusing. From a user standpoint I would think this would delete my record in the system. It should state something like delete portal account or something so the user knows it's just the account and not their entire record.

It does need better explanation. We tested it and it doesn't delete a record from your database, or mark it inactive, etc. It deletes their Blackbaud ID account's link to your organization. I don't recall exactly because we tested a few months ago, but it may even have deleted their Blackbaud ID account. But, it has no bearing on the records in your database and makes no changes there. If anything, it's misleading to the user, because it makes it sound like they have control of deleting the information we store on them, when that is not what it does.

I'm curious what it does. Does it automatically delete them and purge their info, does it just mark them inactive, does it put them in a list we can process how we see fit? That is a very concerning button to have there, no ability to hide, and no clear explanation of what it does.

This would be helpful. There should at least be more explanation of what this button does.