Dear Team,
I hope this message finds you well. As a bilingual institution, we strive to communicate in both of our official languages in all aspects of our engagement with our community.
We are currently evaluating our ongoing use of your platform and wanted to inquire if there is a possibility of customizing the "Unsubscribe" button in emails based on the language of the email being sent. For example, when sending a French email, the option could display "Se désabonner" instead of "Unsubscribe." This customization would greatly enhance our ability to provide a more tailored and seamless experience for our recipients and could significantly influence our decision on whether to continue using the platform.
I would be happy to discuss this further or provide additional context if needed.
Thank you for considering this suggestion, and I look forward to your feedback.
Best regards,
Christine
As a charity based in a bilingual province and operating in a country with two official languages, it is essential for us to be able to share information in both English and French.
The customization option is essential so that we can reach our donors in the language of their choice and thus be able to display an unsubscribe button, a privacy policy, and landing page text that can be modified based on the language of the newsletter being sent (which means that the email options should not be located at the root level).
Privacy Policy also needs to be translatable. Everything donor-facing needs to be translatable.