Partial refund should be an option
Someone registered two people for an event - one person then had to cancel. The only way I can refund the cancelled person's cost is to refund the entire amount and make the donor re-donate. It seems like a surefire way to lose donations. Partial refunds should be an option.
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Guest
- Jul 15 2024
- Reviewed: Voting Open
Related ideas
In Donor Cover when the donor doesn't "see" that the check mark is opting them in to cover the CC fee and that it is their responsibility to uncheck it... they submit then call for a refund of the fee, we can't do a partial refund for the fee through NXT, we have to go through BBMS.
It is extremely important to be able issue a partial refund. Not being able to specify the amount to refund negates the convenience of tis feature.
Our inability to issue a partial refund for event registrants who cancel or need to make a change to their registration basically means we can't use this feature of Raiser's Edge. This is a gap in functionality that really needs to be resolved quickly. Right now, the only solutions that I have been given to resolve these issues is to ask our participants to re-register after they receive a full refund or send a check. Both of these solutions negatively impact our participants experience with us. Please fix this.
We need to be able to issue partial refunds regardless of whether Complete Cover is enabled! This is a huge donor relations as well as finance issue.
merge with RENXT-I-7112
At current, in Raiser's Edge, a donation or event payment (where Complete Cover is activated) has only 2 options for refund: (1) refund Complete Cover donation only, or (2) refund ENTIRE payment.
There are plenty of times when a PARTIAL refund is necessary, such as when there was a typo in the donation amount, or a non-refundable portion of an event fee.
Please enhance the functionality of refunds so that partial refunds can be given when Complete Cover is activated, as it is when Donor Cover is activated.