Partial refund should be an option

Someone registered two people for an event - one person then had to cancel. The only way I can refund the cancelled person's cost is to refund the entire amount and make the donor re-donate. It seems like a surefire way to lose donations. Partial refunds should be an option.

  • Guest
  • Jul 15 2024
Online Registration
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  • Tamara Photiadis commented
    19 Sep 18:21

    merge with RENXT-I-7112

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  • Tamara Photiadis commented
    19 Sep 18:02

    At current, in Raiser's Edge, a donation or event payment (where Complete Cover is activated) has only 2 options for refund: (1) refund Complete Cover donation only, or (2) refund ENTIRE payment.

    There are plenty of times when a PARTIAL refund is necessary, such as when there was a typo in the donation amount, or a non-refundable portion of an event fee.

    Please enhance the functionality of refunds so that partial refunds can be given when Complete Cover is activated, as it is when Donor Cover is activated.

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