I ran into an issue with this today. We had two different payment levels for an event - an individual price and a group price. Someone mistakenly registered as both an individual and a group for the same event and they paid double what they should have. We needed to remove the group ticket from their event registration. In BBMS it is possible to specify the refund amount and refund only the amount of the unnecessary tickets/registration options. In RE NXT however, it is only possible to refund the entire amount. This doesn't make sense. To do a partial refund, I ran the refund through BBMS specifying only the price of the extra tickets that they didn't need. Then, I had to unlink the gift from the event registration on the constituent. Then I changed the gift amount, then I deleted the registration fees that were refunded. Then I relinked the gift to the event registration. This required modifying the gift in database view. It seems like if it is possible to do a partial refund through BBMS and we are using that with RENXT online forms, then it should also be possible to do the partial refund through RENXT. Especially for event registrations. Please add this functionality.

In Donor Cover when the donor doesn't "see" that the check mark is opting them in to cover the CC fee and that it is their responsibility to uncheck it... they submit then call for a refund of the fee, we can't do a partial refund for the fee through NXT, we have to go through BBMS.

It is extremely important to be able issue a partial refund. Not being able to specify the amount to refund negates the convenience of tis feature.

Our inability to issue a partial refund for event registrants who cancel or need to make a change to their registration basically means we can't use this feature of Raiser's Edge. This is a gap in functionality that really needs to be resolved quickly. Right now, the only solutions that I have been given to resolve these issues is to ask our participants to re-register after they receive a full refund or send a check. Both of these solutions negatively impact our participants experience with us. Please fix this.

We need to be able to issue partial refunds regardless of whether Complete Cover is enabled! This is a huge donor relations as well as finance issue.

merge with RENXT-I-7112

At current, in Raiser's Edge, a donation or event payment (where Complete Cover is activated) has only 2 options for refund: (1) refund Complete Cover donation only, or (2) refund ENTIRE payment.

There are plenty of times when a PARTIAL refund is necessary, such as when there was a typo in the donation amount, or a non-refundable portion of an event fee.

Please enhance the functionality of refunds so that partial refunds can be given when Complete Cover is activated, as it is when Donor Cover is activated.