Asking our donors to add an additional 10% to their donation or event ticket purchase is a lot. I understand there is a drop-down where the donor can choose a different amount but defaulting to more than three times the standard credit card fee of 2.5% + $0.30 is excessive. Being at the mercy of Blackbaud, and not having the ability to adjust this ourselves, makes it more difficult for me to keep "selling" the benefit to my administration at our all-girls high school.
We ran into this today. Scared off our donor...
I use blackbaud and it is important to ask your donors/clients to cover the processing charge of 3%. To ask for 10% is not right. Can you please change it to 3% or have it adjustable for each company?