Adjust default percentage for Complete Cover from 10% to 5%

Asking our donors to add an additional 10% to their donation or event ticket purchase is a lot. I understand there is a drop-down where the donor can choose a different amount but defaulting to more than three times the standard credit card fee of 2.5% + $0.30 is excessive. Being at the mercy of Blackbaud, and not having the ability to adjust this ourselves, makes it more difficult for me to keep "selling" the benefit to my administration at our all-girls high school.

  • Miki Martin
  • May 16 2023
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  • Corbin Tweedie commented
    01 Jul 20:04

    We ran into this today. Scared off our donor...

  • Guest commented
    December 22, 2023 16:43

    I use blackbaud and it is important to ask your donors/clients to cover the processing charge of 3%. To ask for 10% is not right. Can you please change it to 3% or have it adjustable for each company?