Ability to merge duplicate participant records in ReNXT events

A duplicate record or Guest of record is created when the information submitted in the event registration form doesn't match their constituent record. I can't change the Guest record because that participant (who is a constituent) is already on the list. I have to delete one record and update the guest record so it is associated with the actual constituent. I've used other event registration software where you can select two participant records and "merge" them. Similar to duplicate management, but specific to events.

  • Liz Iannaconi
  • Oct 14 2022
  • Reviewed: Voting Open
Events
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  • K L commented
    19 Oct 14:08

    We have an issue where we created an event form for pre-registration and a second event form (for the same event) for day-of-event "other fees". Registrants (doesn't seem to matter if they are named guests, hosts, or guests who are already have constituent records) are being duplicated within the event when they purchase day-of items on the "other fees" form. The system should be smart enough to match those up, rather than treating it as an additional event participant record. There should also be functionality to merge those participant records within the event so that we don't end up with a bunch of duplicated data and have skewed participant numbers on the event record. To be clear, it is NOT creating duplicate constituent records (the unmatched constituent review process is functioning as expected), but only duplicating the participant within the event.


    Need to have the option to create different types of forms within an event - forms specifically for registration (that could capture "other fees", also) and the option to create non-registration forms that capture only other fees, as long as those "other fees" forms will then be tied to the existing participant records (whether the participant is a host or a guest) when available, rather than creating a 2nd participant record for the same participant.

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  • Mckayla Thornton commented
    16 Sep 17:59

    This is an issue for our foundation as well. We had a golf tournament that people bought tickets for and then a form for them to seperately purchase mulligans. This separate form caused multiple constituents to be created, and it has been such a hassle to merge them due to these event participations. From gifts linked, participant options, being a host or a guest. This is a major issue and the fact that we can't easily merge constituents that are connected to specific events is really not intuitive at all.

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  • Catherine Hodges commented
    October 15, 2025 20:07

    We really need the ability to merge duplicate participant records to the same event in RENXT web view. The current workarounds are less than ideal.

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  • Catherine Sumner commented
    October 01, 2025 17:24

    The steps to remove the event registration and connect it to the master record are tedious and they are prone to data disintegration. So the system needs to be able to merge the event participation automatically so the data is clean and correct. I love this idea! Thanks for submitting it.

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  • Jennifer Watson commented
    November 28, 2022 20:28

    This should be able to be done whether or not the person is a guest or a host or just a single registration.

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