It'd be great to know if an email is bad so we stop trying to send to it. Especially if attempting to do so impacts our standing with service providers.
We have started using NXT to send out emails but have difficulty getting the bounces marked in our system when there is no way other than looking at each record individually to see if it was a hard or soft bounce. If it could be automatically added to the record as a comment on the email that bounced and then marked as inactive, we could pull a query and change the email type to bounced or whatever
Sue Christensen Community All-Star
It'd be great to know if an email is bad so we stop trying to send to it. Especially if attempting to do so impacts our standing with service providers.
It also doesn't indicate if it's a hard or soft bounce with any further details.
We have started using NXT to send out emails but have difficulty getting the bounces marked in our system when there is no way other than looking at each record individually to see if it was a hard or soft bounce. If it could be automatically added to the record as a comment on the email that bounced and then marked as inactive, we could pull a query and change the email type to bounced or whatever