Add a Copy of the Online Donation Acknowledgement Email to the Email Tile

In OLX we are able to get an actual copy of the email acknowledgement that the donor receives when they make a gift on the donation form. It would be helpful if NXT web-view donation form automated email acknowledgements saved a copy of the email the donor received on the email tile so we can reference the confirmation email the donor sees.

  • Marilyn Garvey
  • May 6 2021
Blackbaud Donation Forms
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  • Ellen Hannah commented
    March 27, 2023 14:58

    Getting a copy of the confirmation was extremely helpful, especially when auditors wanted to see the letter sent to the donor!

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  • Gwen Williams commented
    September 16, 2022 23:10

    I completely agree! I setup a form and we started getting donations in and all we get is a generic email which is very unhelpful if there are multiple people that want to know who is giving. The OLX confirmation was so much better. I'd like to see the NXT donation form just forward a copy of the thank you email instead of the generic notification we are getting now. It makes me not want to setup anymore donation form using NXT. I'll be sticking to OLX until this gets sorted out. I've received complaints from multiple people on this.

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