Allow for a quicker and easier way of re-subscribing after a constituent request to be put back in after they opt out/unsubscribe.

Currently it could take up to two weeks or more for a request to be processed by BB support for a constituent that has requested to be put back on the e-mailing list after unsubscribing, putting the institution in an awkward position with our constituents. The institution should be able to submit the proper authorization through a BB request portal rather than BB support. The process should be streamlined!

  • Jeannie Murphy
  • Mar 24 2021
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  • Hallie Guiseppe commented
    April 13, 2023 17:34

    We are planning to do a resubscribe campaign for our Alumni using outlook. We have had several Alumni contact us stating they didn't realize unsubscribing from one email appeal unsubscribes them from all email from the Advancement team, i.e. events, newsletters, volunteer opportunities, etc. I am not sure how we are going to manage it if we have several alumni respond that they want to resubscribe.

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  • Sarah Jenkinson commented
    February 01, 2023 15:15

    Why on earth do we have to submit a request to support it should be something one can do in NXT like you can in database view.

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  • jamison wellman commented
    March 24, 2021 15:15

    I agree that the process is a huge hindrance to having our constituents opt back in. Additionally, we should be able to have categories of data that people opt out of rather than the mass unsubscribe. That has led to issues with our constituents since switching to NXT marketing.

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