More fields for email marketing

Unfortunately the newly released email marketing is useless to us because of lack of fields. Not only are addressee/salutations missing - see idea "Name merge field for marketing emails" but I would also like Constituent ID, all recent gifts so we can use it to email receipts - amount, date and gift, donor and gift custom fields, recurring gift amount, payment method and starting on date.

  • Catherine Burns
  • Oct 22 2018
  • Reviewed: Voting Open
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  • Chris Hounsell commented
    11 Dec 16:38

    Constituent ID merge field would be a dream as we do some surveys and voting forms that require this ID in order to access the form as you must be an alumni and this is one of the checks put in place to give access to the survey/voting forms. If we can't merge this field into a marketing email to a targeted alumni base, then it means we have to straddle between two mailing systems.

  • Merari Philip King commented
    07 Nov 20:54

    Yes I cannot use the email feature in NXT as it does not have any of the merge fields needed to actually use it. Salutations is the most important, I would love to use this to send out pledge reminders but don't have many gift fields options.

  • C C commented
    11 Sep 14:21

    We were pitched email communications as a way to send out membership renewals, yet none of these fields are available. Adding merge fields should be the easiest thing to implement!

  • Teddi Taylor commented
    20 Aug 21:45

    Is it 2025 and we're still voting on an idea from 2018 that should have been included in the initial rollout? At minimum, all 1:1 fields should be available; ideally one to many fields with filter options. We would love to automate a workflow to donors thanking them for their gifts, but we want them to know we know what fund they supported. Our organization fundraises for over 20 different sites and it builds trust with donors when we communicate back to them where their funds went. We would have to build and maintain over 20 different workflows with minor tweaks because we have to include each fund in the criteria (could be made simpler and more robust with a fund category) and 20 different welcome emails.

  • christina kjolner commented
    17 Feb 13:12

    Constituent ID, but also membership category, dues, etc, would be very useful when using NXT workflow emails to send out membership renewal reminders.

  • Ben Evans commented
    November 27, 2024 22:56

    Yes, need access to ALL merge fields. I don't understand why we are limited here. 2018 this ticket was raised, and here I am in 2024 still waiting for this bare functionality.

    This is like a teaser trailer for a movie that never came out.

  • Meredith Friedman commented
    November 22, 2024 17:16

    Why is this request YEARS old and hasn't been addressed yet? The name fields in the NXT marketing Merge options are greatly lacking. We have primary addressee and salutation fields for a reason, but they can't be used in a webview email or even in an exported list? Please add these name fields!

  • Guest commented
    November 12, 2024 17:21

    I would like to see Constituent ID available as a merge field in Gift Acknowledgment emails in RE NXT.

  • Mary Smith commented
    October 23, 2024 14:31

    We would like to see Salutations: Tertiary, Formal, etc. Unfortunately, we can't use First name for customizations because it would not address some people properly.

  • Guest commented
    September 13, 2024 18:40

    We would like to see Title and Nick Name as available merge fields.

  • A Regazzi commented
    August 15, 2024 07:47

    Please add the Constituent ID and a filed option. We need to use another platform to address this issue. PLease help!!!

  • Nirajamani Grubb commented
    June 06, 2024 13:23

    We would like to be able to use this for sending out important emails about gifts / updates to gifts - so being able to have a whole range of other gift field options in the merge fields would be so helpful, as instead we have to do mail merge and not use RENXT for this. Would really appreciate this coming in for future, thank you!

  • Brian R commented
    May 06, 2024 18:05

    Yes, please! The available merge fields are minimal at best. We are a membership based organization and not having any of the membership module fields available in Email limits our ability to use this feature. We need to be able to include Category, Membership ID, and Expires On at a minimum for Email to become useful for us moving forward.

  • Amy Weir commented
    March 28, 2024 18:54

    We could have much more targeted solicitation if there were more merge fields available, please consider adding pledge amount, pledge balance remaining, and constituent id options for the email merge fields.


  • Audrone Jurkenaite commented
    November 03, 2023 12:37

    I would be helpful to customise 'To' field format . Currently, recipients will see their name in 'To' field as set in Individual Display Name. So if you have in your display the title, full name and Class Year, all this information will appear in the 'To' field.

  • Catherine Burns commented
    October 11, 2023 23:51

    5 years later and the merge fields that were released with the initial role out are still the only ones available! This is just one of many ideas asking for salutation, ID and other merge fields.

    So 5 years later, and at a new organisation, but I am still NOT using emails in NXT.

  • Guest commented
    May 24, 2023 05:36

    Please can you add Constituent ID as a merge field for NXT email marketing. We would like to utilise the Workflow email feature but are having to resort to another emailing platform so we can include our donors ConsID.

  • Guest commented
    May 24, 2023 05:26

    Please make Constituent ID a merge field for NXT email marketing. We cannot send a confirmation email to new regular giving donors without this. So we are currently having to use a different platform for this style of communication.

  • Suzanne Hopkins commented
    May 01, 2023 18:12

    Ditto on the pledge info for reminders. It would be great to setup an automatic pledge reminder which included the original pledge amount, paid to date, and balance due. Or, if there are installments, the current installment amount that is due.

  • Amber Mudri commented
    March 20, 2023 14:37

    Please add the ability to enter an ask amount and latest gift by fund. Also, the ability to choose an email for constituent A and B which would make it easier to contact both parents of a student/alumni.

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