Include guest contact information in NXT automated event transaction notification emails

When an event registration transaction is submitted through a Raiser's Edge NXT Event Registration Form, the automated transaction notification email sent from noreply@blackbaud.com includes guest names but does not include guest contact information collected during registration, such as email addresses and phone numbers.

For organizations that use external ticketing, seating, attendee management, or communication platforms, guest contact information is often needed immediately after a registration is submitted. Because this information is not included in the notification email, staff must access and review the transaction in Raiser's Edge NXT before they can retrieve guest contact information and continue downstream business processes.

In many organizations, event operations and gift processing responsibilities are performed by different teams and/or staff members. Event staff often rely on the automated transaction notification email to begin ticket fulfillment, seating assignments, and attendee communications. Because guest contact information is not included in the notification email, event staff may be unable to continue their workflows until the transaction has been reviewed by another staff member or the guest contact information has been manually communicated to them.

Requested Enhancement: Provide an option to include guest contact information collected during registration, such as email addresses and phone numbers, in the automated transaction notification email sent from noreply@blackbaud.com.

  • Guest
  • Sep 11 2026
  • Reviewed: Voting Open
  • Attach files
  • Guest commented
    12 Sep 03:37

    Correction - this actually does not exist from what I can find. Sorry for the confusion. Thank you!

  • Guest commented
    11 Sep 21:59

    Please disregard and archive this request. I confirmed this feature already exists in the NXT form builder.