Yes, I agree. On October 1st my manager told me I have to start using the webview to process gifts. I found out the matching gifts module is still not available. The Giftbarcode is also not available. I had 64 checks to process and the batch was not saving correctly. The automatic save in the batch was not happening. I received a error message and all my gifts were deleted. On Friday a blue dot was on my screen and it was getting very slow to approve all my batches. I was scared that all my work would get deleted again.

Thank you,

Laura

Yes, definitely! Since NXT is not yet fully functional, there will certainly be a learning curve. We’ll also need to refer back to previous processes to ensure nothing is overlooked and that we can continue performing our tasks accurately and efficiently during the transition.

Yes, Definitely, NXT is not fully functional yet.

Strongly agree. Gift Attributes (or custom fields) are not ready for the transition along with so many other facets.

Strongly agree. Our organization cannot begin transitioning Gift Processing processes until a barcode scanner becomes available, as mailed-in donations continue to represent a significant portion of the workload. These gifts are also among the most straightforward to process, making them ideal candidates for an initial transition to NXT. However, until a barcode scanner is available, no amount of process innovation will make NXT a more efficient option for our organization.

I completely agree. The entire process feels somewhat ad hoc, and it doesn't seem as though Blackbaud fully understands how power users rely on Database View in their day-to-day work. I feel there's a real disconnect between how Blackbaud envisions the transition and how those of us who work extensively in Database View actually use it.

I agree! Database view is so critical to our daily workflow currently.

Blackbaud, please listen to your customers!!

Another 100% in agreement. This whole debacle of RE NXT has been nothing but a MESS. AND now they want to shut down Database View in less than a year when RE NXT is not even close to functional. What are you thinking Blackbaud. This roll-out has just been a major bust and you have done a major disservice to all your clients. In the meantime all I ever hear from Blackbaud is AI, like who cares when your system in in turmoil and customers are perplexed on this.

"We should be allowed sufficient time to test and move over our processes." - 100%

Yes, Definitely, since NXT is not fully functional yet.

This is a no-brainer. Anyone who uses a system like Raiser's Edge, or has ever been involved in any kind of platform migration (even a minor one, which this isn't) will know the time it takes to get things right, and to create, finalize, and adopt new processes. It is currently impossible to even begin meaningfully preparing for the closure of database view, because the equivalent or alternative features are not yet available in webview. A 12-month period for migration AFTER all database-view equivalent features have been fully launched should be seen as an absolute minimum. Anything less is entirely unreasonable on customers (and as these comments show, will drive many away). Blackbaud is currently steaming ahead with closing down a platform which is heavily used by its customers, with no proper sense of what will replace it, other than vague roadmaps and customer-solicited ideas which may not even be implemented. Make webview work as a genuine replacement for database view, with no missing features, and then give us at least 12 months.

BB has lost me as a loyal customer after nearly 40 years. A year is insufficient when there's still components/functionality gaps. Just the other day I had an installment with a monthly commitment, and their credit card changed. Once you try to process it, you can't reschedule it through "unified/web" view ... you can only do that through database view. And there's more gaps. BB's solution to this was ... write off the pledge and get the donor to resubmit an amended pledge commitment. Sooooo get the customer/donor to do the work for your glitch?

@BB-RENXT ... what the "bleep" are you thinking???

And to prove to to BB our dissatisfaction, and for those who are considering alternatives; your feedback is welcomed; we're looking at;

I am in total agreement with this suggestion/request.

Agreed, extend support!

Ditto!

Great point! I agree with this 100%

Sunset should be delayed until one year or at the very least 6 months after NXT is considered fully functional.

agreed

Yes, please!!

100% agree with this. The older the database the more complex it is. We need to be able to at the very least view everything with minimal functionality