It boggles my mind that there's no way create a report of Attendees for each registration fee (with email addresses).

We assumed that pre-event communication with attendees would naturally be possible. How else can you tell the attendees where to go, what to bring, and what time to arrive?

We were sorely surprised, and after countless hours working with tech support on 3 different tickets over 6 months time, always told that it was not possible.

Here's what we found while struggling with this difficulty:

• The "work with participants" screen is actually a "work with payors" screen. The primary name column is the payor.

• Yes, the attendees are listed under each payor, but it's impossible, literally impossible to know which attendee name goes with which registration fee (assuming the payor chose more than one fee).

• If one drills in on the "host" (payor) then one sees a list of guests (attendees), and in a separate area, one sees a lists of fees purchased, but there is no place in the RE Event system where you can see which attendee goes with which fee.

• The work-around? We had to search our EMAIL for our registration notifications for every purchase where there was more than one attendee. Only on email were we able to see which fees were selected for which attendees.

• All this is true EVEN THOUGH the registration form specifically assigns a specific fee to each attendee on the form.

This was obscenely tedious way to communicate with attendees when registrations are changing on a daily basis. Next season we will use a different solution. I wish I had been alerted that communicating with attendees would be nearly impossible; a basic function of any event planning effort.

Please change this for other RE users who want to communicate with event attendees.