Allow Approval of Recurring Gift Payments Already in Batch After Recurring Gift Terminated

Please allow any already processed but unapproved recurring gift payments to still be added to a donor's record and/or deleted after their recurring gift is terminated or completed. I had a donor call the day after her recurring payment processed to cancel the gift moving forward due to financial changes, before I had a chance to approve the latest payment's batch. Since I wanted to confirm with the donor that her gift was indeed canceled while I was on the phone with her, I went ahead and marked her gift as terminated and later went to go approve the batch when I had time. However, because the recurring gift was already terminated, that final payment is now stuck in limbo because I am neither allowed to save the gift nor even delete the batch because it's linked with a transaction in BBMS. While I can add a manual record separately of the gift, there's still an unapproved batch floating in Web View that I have no way to remove. For the cleanliness of our records and for ease of interaction with donors, it would be much more helpful to be able to rectify this.

  • Sarah Merlenbach
  • Jul 17 2026
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