Expand the action categories available in the Blackbaud Outlook Add-in to better support relationship management beyond donor engagement.

Current action categories are primarily designed around donor cultivation and stewardship activities, making it difficult to accurately track interactions with other important stakeholder groups such as ambassadors, speakers, volunteers, PWLE, and community supporters. Adding more inclusive relationship management categories would help organizations capture a broader range of engagement activities and maintain more meaningful records across diverse constituent types.

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  • Jun 24 2026
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