We sell 1-year memberships to our Art Gallery. We would highly benefit from the ability for Raiser's Edge to send automated reminders to the member asking them to renew their membership. For example, the day before their membership, they would automatically get an email telling them it was time to renew, with a link to purchase another year of membership, without our staff having to pull a query.
Same for renewal confirmations when a member pays by Direct Debit. It would be SO much safer to generate an email from a Gift/Constituent record than current workarounds like having to query on renewals/confirms and paste email addresses into a BCC field. That is one human error away from a data breach.