When using optimized forms configured to auto pop-up on a website landing page (triggered when donors click a giving button from an email), the current load time is approximately 3 seconds. We've confirmed with Blackbaud and that this is what is to be expected of their giving forms.

This delay has had a significant negative impact on our fundraising performance. As a result, we’ve had to rely on hosted URLs instead. While functional, this is not an ideal solution—these pages do not match our website’s look and feel, which can affect donor trust and make the experience feel less secure or even questionable.

Reducing the load time to around 1 second—on par with other platforms—would greatly improve usability and conversion. Achieving this would make the product more competitive and allow us to confidently use it for online giving while maintaining a seamless, trustworthy donor experience.